This website is operated by Morning Fresh, a division of Healthline Pvt Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Morning Fresh. Morning Fresh offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
To enable you to place an order on our site, we need to have the following basic information about you: First Name, Last Name, Address, City, PIN code, State, Country, Phone Number and Contact E-mail address.
Apart from this, our systems gather certain details about your computer’s internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.
We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you.
You can always modify your personal details by accessing the “Edit Profile” section from your account on our site.
Any information you give us stays with us. We do not sell, barter or give away your information to anyone. To some extent, information has to be passed on to courier companies, credit card processing companies, vendors, etc. to enable them to perform their functions related to your order fulfillment. Apart from these normal business requirements, information may also be needed to be shared with law authorities, for the safety of our site, employees, management, users, members and other affiliates associated with us.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
The most important usage of the information collected from you is your email which is used to inform you that your order has been confirmed/executed. Your email is also used to inform you for your customer service related queries and for any newsletters sent. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.
Please allow 1-4 working days for your order to be dispatched. Orders Received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays. Orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.
In the case that we receive a cancellation e-mail and till the time the order has already been “processed” by us, the order cannot be cancelled. Morning Fresh (drinkmorningfresh.com) has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Morning Fresh (drinkmorningfresh.com) and accepts the decision of Morning Fresh (drinkmorningfresh.com)regarding the cancellation.
Cancellation of Order by Morning Fresh
Morning Fresh (drinkmorningfresh.com) reserves the right to refuse or cancel any order placed for a product for any reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Morning Fresh (drinkmorningfresh.com) for re-delivery shall be claimed from the User.
Replacement/ Refund Policy
We take strict measures to ensure that the items delivered to you are in perfect condition. However, there may be circumstances where:
- The item may be damaged during transit
- There might be a manufacturing defect
- A wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 3 days after receipt of the package with image proof. For hygiene purposes, since these are consumable products, no return or replacements will be allowed if the product is opened, seal is broken or tampered with in any way. Refunds & replacement will only be provided for the reasons given above.
To get a refund or replacement, email us at firstname.lastname@example.org with your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation. If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end choice of the customer will be final.